Carpet Care

Maintenance Tips

The following are common questions raised with all kinds of carpets which occur during use. These conditions are not defects, please also see our maintenance section for further advice.

Shading, also referred to as pile pressure, or reverse pile, can occur on all cut pile and cut/loop pile carpets, which is an inherent effect on the product regardless of fibre or quality. This is a phenomenon of cut pile carpets and in particular solid colours. No care on the part of the manufacturer can avoid this tendency. Therefore, it is not considered to be a manufacturing defect. As a result, claims will not be considered for this condition. As this characteristic can affect the appearance of a carpet, you are advised to discuss this with your retailer when considering your purchase.
Shedding is a natural characteristic of all carpets. Loose bits of natural fibre may appear on the carpet surface and can be removed with gentle vacuuming. Most new carpets will shed some fibres when they are first installed. This will dissipate over time. Regular cleaning with a vacuum will remove most loose fibres. Improper maintenance, dragging objects, or overly aggressive vacuum methods can distort pile and cause excessive fuzzing. This is not a defect. therefore, claims will not be considered for this condition.
It is normal for an installed carpet to show minor variation from the selling sample. There can also be a minor variation between different dye lots. Colour appearance can vary depending on the type of light under which the sample is viewed and the light sources where the carpet is installed. Viewing the sample at the intended installation area under as many different light conditions as possible prior to making a selection is recommended.
Today, almost all of the fibres and dyes used in making carpets exhibit excellent properties of colourfastness to sunlight. However, all carpets are subject to a degree of fading with age but this is generally unnoticeable over the years. Carpets fitted in extremely sunny rooms with large windows can be protected by drawing your curtains or blinds during periods of strong sunlight.
All carpets are subject to flattening in varying degrees. Flattening is caused by the compression of the pile by footwear and furniture. Heavy furniture may crush the carpet pile so wherever possible use castor cups. Furniture should not be dragged across a carpet. Try to rearrange your furniture occasionally to avoid uneven wear. Regular vacuuming will help to alleviate flattening, bringing the pile back up to its normal position.
These are parallel lines appearing on the surface of patterned loop pile carpets at regular Intervals. Certain light sources shining across the carpet may accentuate these lines, thus giving a shadow effect. This is not a manufacturing defect and will not affect the carpet’s performance.
This can occur where carpet design includes the random use of contrasting colours, when at times these colours can coincide in production. In loop pile carpets, shading effects of colour patterning can appear as panelling down the length of the carpet. These are not manufacturing defects and in no way affects the carpets performance.

Caring for your Investment

Regular maintenance is key to you caring for your newly fitted carpet. Following our recommendations will help to maintain your carpets appearance.


We recommend that your carpet installation should be carried out using the methods described in the current edition of BS 5325, Code of Practice for the Installation of Textile Floor Coverings.

Regular vacuuming

The key to good maintenance and most important step in caring for your carpet is regular vacuuming. Vacuum thoroughly and frequently (at least 2-3 times per week), particularly in high traffic areas. A good quality vacuum cleaner is vital to prolong the life of your carpet.

It is recommended to use either an upright or quality barrel vacuum cleaner, A light vacuum is recommended at least twice a week and a thorough vacuum weekly.

For effective vacuuming results follow these tips:

Clean up spills as soon as they happen

Households are busy places, family, pets and visitors mean spills and stains can occur. Following our guidelines mean carpets can be cleaned easily and quickly. Fast attention to any spillage or stain is essential to avoid the penetration of the stain into the carpet fibres and pile, do not leave them until later or until they have dried.

In the case of spills, remove the excess spillage by first scraping away any solids and blotting any liquids with a clean white dry cloth or white paper towel.

Do Not Scrub, always blot, never rub or scrub abrasively as a fuzzy area may result. Always work from the outside of the stain inwards to avoid spreading be patient and do not over soak stains.

Follow this treatment with cold water, apply the cold water with a sponge to rinse out as much as the stain as possible, then blot up with the white cloth or paper towel.

If the stain is serious or you are unsure of what it is, it’s best to call in the experts straight away rather than tackling it yourself.

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